If you`re an EE customer and you want to cancel your contract, there are a few options available to you. Whether you`re looking to switch to a different provider or you simply want to end your service with EE, here`s how to go about canceling your contract.
1. Know your cancellation window
When you sign up for an EE contract, you usually have a period of time during which you can cancel without incurring any fees. This is typically 14 days, although it may be longer depending on the plan you`ve chosen. Make sure you know what your cancellation window is and act within it if you want to avoid any charges.
2. Contact EE
To cancel your contract, you`ll need to get in touch with EE directly. You can do this by calling their customer service team or using their online chat service. Make sure you have your account details to hand, as they`ll need to verify your identity before they can process your request.
3. Give notice
If you`re canceling outside of your cancellation window, you`ll need to give notice to EE. This varies depending on the type of plan you have, but it`s typically 30 days. You can give notice by calling EE, writing to them, or using their online chat service.
4. Pay any outstanding charges
If you`re canceling your contract before it`s due to expire, you may be liable for any outstanding charges. This could include the remaining balance on your device, any unpaid bills or charges for early termination. Make sure you read the terms and conditions of your contract carefully so you know what charges you may incur.
5. Return any equipment
If you`ve been provided with any equipment by EE, such as a router or set-top box, you`ll need to return it when you cancel your contract. EE will provide you with instructions on how to return any equipment and may charge you if it`s not returned within a certain time frame.
In summary, canceling your EE contract is a straightforward process as long as you know your cancellation window, give notice, pay any outstanding charges, and return any equipment. If you`re unsure about any aspect of the cancellation process, don`t hesitate to get in touch with EE`s customer service team for assistance.